100% Pure Hemp Handcrafted with Love in Sibiu, Transylvania Hemp Fibers Spun, Woven & Finished Locally Free shipping orders over €350

FAQs

ACCOUNT

We believe that everyone should wear hemp clothes because they are a sustainable sound option for the future of our planet. So to walk our talk, we designed and created hemp pieces in a fashionably elegant manner and we desire, in the same way, to make the online shopping experience a clear and as simple as ABC process for you.

We recommend you first to browse around the website, inform yourself about hemp before purchasing anything. Then visit our Shop section where you shall find only state-of-art 100% hemp products. Put some music that you like on the background. It will relax you and it will help you to make outstanding decisions.

Read every Critique – we actually took the time to write them for each product to have its own story – and leave no stone unturned until you haven’t found the garb that you desire, but don’t forget: desire is the root cause of all suffering, as the Buddha said.

Move on, select your size – feel free to consult our Size Advisor for a better match  , the color, the quantity and press the ADD TO CART button.

In the section View cart one can double-check the item selected, change the quantity – based on our stock availability –, add the shipping address and then press Proceed to checkout button. Fill in the information required for the delivery, select the payment method and hit the Place order button. Then, once the order is completed, you can congratulate yourself for having such a taste in style.

Hakuna matata – No troubles, no problems, no worries. Once you filled in everything and our partner NETOPIA Mobilpay processed successfully your card and payment, you will receive an email confirmation that will contain your order number and the details of everything that you have ordered.

We’re cool here and you don’t need to create an account per se, to place an Order with us. But if you do, you will have more benefits and a surprise too (which we cannot tell you now because then it wouldn’t be a surprise anymore). Anyway, creating an account will provide you with the following benefits:

  • You will be the first one to know about everything
  • You can track your orders and review past purchases
  • You can make returns and exchanges easier
  • You can manage your delivery and billing addresses and thus, save time for faster purchasing, because time is the most precious commodity you have.

After we dispatched your parcel, you will receive an e-mail stating a Track & Trace number so you can easily follow the whereabouts of your parcel. You can also Login to your personal account and check the order status.

In case of such event, click on the ”Login” at the top right hand of the Website, then click on ”Forgotten password” and enter the email address that you used to create your account. A new password will be automatically sent to you. In case you still need help, please write us at supporting.you@deionescu.com.

PRODUCT

All products are ethically handcrafted with love in a small atelier from Transylvania, using only high quality hemp fibers spun and woven locally by our partners that have more than 60+ years experience in hemp processing. 

For a perfect fit, we kindly advise all our customers to double-check the Size Advisor available in each product page or in the Services section at the bottom of the Website. Simultaneously, feel free to write us and we would be thrilled to assist you. 

If the desired product or your size is no longer available, you can select to be informed by email of its future availability by indicating your email address in the reserved area. When more sizes become available they are immediately displayed online and available for purchase. Furthermore, we can facilitate other options, such as Made-to-Measure or Bespoke.

PAYMENT

Payments for the products can be made online via credit card. We accept VISA, VISA ELECTRON, MASTERCARD and MAESTRO.

CASH ON DELIVERY is accepted only for orders delivered domestically.

To change the currency, simply change the ”Currency link” at the right left hand side of the screen.

We and our partners offer you five choices: RON – Romanian Leu, EUR – Euros, USD – United States Dollar, AUD – Australian Dollar and GBP – Pound Sterling.

Payments are made through NETOPIA MobilPay, which uses the Secure Socket Layer (SSL) protocol, so that the information transmitted is encrypted by software and that no third party can read it during transfer on the network. Once you have completed your payment, you will receive a notification to your email address. The lack of this notification from the online processor indicates that the transaction has not been successfully completed.

The confirmation message you’ll receive will be in both English and Romanian.

SHIPPING

De IONESCU offers door-to-door express delivery services to over 200 countries worldwide.

Your parcel is usually shipped within 48h of the confirmation of your order, except for orders received on Friday which are shipped on the following Monday.

De IONESCU’s estimated shipping time vary by weight and destination. All orders should arrive within 1 – 14 business days upon shipment, depending on the custom protocol of the country the shipment is entering.

Orders equal or above €350 EUR, benefit from FREE SHIPPING worldwide. 

You should expect your delivery between 9am – 5pm, Monday to Friday.

Please note that delivery into extended areas may take a day or two longer. 

Customer is responsible for any additional customs fees and taxes which may apply depending on your country’s regulations.

Once your order has been dispatched, you will receive an email confirmation containing your tracking number. 

RETURNS

Making a return or exchange is as easy as pie. Just fill in the Return Form that you’ll find in the Return Policy section, indicating the order number and the reason behind your choice. You will then receive a confirmation email within 3 days with the returns instructions and the procedure to follow.

All returns must be received within 30 days of receipt of your delivery. We recommend all our customers to use our partner DHL Express, as they will collect the package from your home, work or alternative address for free. The products must be returned in their original packaging and with all the tags still attached. Unless the items are faulty or the order was cancelled under the ICASRs, the shipping costs shall be borne by the Client. You can only make one free change request per order. For more information, view our Return Policy here.

We shall inform you via email as soon as we’ve received your item(s). If after 10 working days we haven’t get back to you, please do contact us.

REFUNDS

If the return solicitation is approved, the refund will be processed up to 10 business days after receipt and will be issued in the same form as the initial payment.

 

All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

 

FURTHER QUESTIONS

Feel free to contact us by telephone: +40 746 808 605, Monday – Friday from 10am to 7pm (GMT +3)

If you just want to say hello and for general informations, write us at: servus@deionescu.com.

If you are interested in finding out more about our products, if you want to offer us tips and suggestions or you are interested in doing business with us, we are available at business.together@deionescu.com.

For any notice, complaint or to get hold of a customer care representative write us at: supporting.you@deionescu.com.

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