We, at De IONESCU, feel honored that you opted for our style. We are here to ensure you are totally jubilant with your order. If you aren’t in high spirits with your purchase, please complete the Return Form below and let us know the reason. We will follow up with a confirmation e-mail within 3 working days.
Please note that all returns must be received within 15 days of receipt of your delivery.
We reserve the right to refuse returns that are: (1) shipped after the 14-days grace period, (2) worn, (3) washed, (4) altered, (5) damaged in any way. The products must be returned in their original packaging and with all tags still attached.
If the return solicitation is approved, the refund will be processed up to 10 working days after receipt and will be issued in the same form as the initial payment.
Custom made products (customized on your request when you ordered), discounted products and final sale items are not eligible for a refund.
The original and return shipping charges will fall exclusively onto client’s obligation. In this respect, we kindly recommend our customers to insure the package, obtain a tracking number and, if possible, to use the same operators that we shipped with. We are unable to accept C.O.D. shipments.
The shipper must make all claims for packages lost or damaged in transit. De IONESCU is not responsible for delays in shipping or delivery due to forces outside of our control. De IONESCU does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled.
De IONESCU has the right to deny credit for any returned goods that do not meet the requirements of our Return Policy, so please be kind with our hemp pieces.