For a smooth and hassle-free shipping experience, De IONESCU offers door-to-door standard and express delivery services to more than 200 countries around the world.
To ensure fast worldwide shipping, De IONESCU uses three reliable partners: FAN COURIER for domestic orders, DHL INTERNATIONAL for express international orders and DPD for standard international orders within Europe.
All orders within Romania are shipped through our partner FAN COURIER, should arrive within 24 – 48 hours days upon shipment and are available at no cost.
All our international orders are shipped through our partners DHL INTERNATIONAL and DPD INTERNATIONAL. They should arrive within 1 – 5 business days (DHL) or 2 – 7 business days (DPD) upon shipment, depending on the Customs protocol of the country the shipment is entering and the method of delivery selected.
Using the express route (by air), via DHL INTERNATIONAL, most countries are eligible for next-day and two-day delivery services. Please note that delivery into extended areas may take a day or two longer. Based on your postcode, your real-time rate will be calculated automatically at Checkout.
Using the standard route (by road), via DPD INTERNATIONAL, the following 24 countries are eligible for shipping: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom. The delivery time varies between 2 – 7 business days.
International shipping costs vary based on weight and destination.
For Romania: Orders equal or above 200 LEI, benefit from FREE SHIPPING.
For European Union, United Kingdom & North America: Orders equal or above €200 EUR, benefit from FREE SHIPPING.
For Rest of the World: Orders equal or above €300 EUR, benefit from FREE SHIPPING.
You should expect your delivery between 9am – 5pm, Monday to Friday.
We try to dispatch all shipments within 48 hours, if the product ordered is available in stock. Under other circumstances, the completion time required is up to 1 month.
Estimated delivery times are to be used only as a reference and will commence from the shipping date. We are not responsible for any delays caused by destination customs clearance processes.
Once your order is shipped, you will receive a confirmation email with a tracking number, which you can use to stay up-to-date on your shipment. You can also track the progress of your package by logging into your account.
During Holidays and sales period, deliveries may take 2 – 5 business days longer than usual.
Please note that for international deliveries, the price might include taxes, such as custom fees that fall under the responsibility of the Client.
From time to time, De IONESCU runs free shipping promotions. Please note that free shipping promotions will be applied to your order at Checkout. In order to be the first one informed about such news, simply join our family and subscribe to our newsletter. If you decide to return an item that you acquired during such a promotion, we will not refund the outbound shipping costs and you will be charged a return shipping fee as usual.
For any other information, please contact us at firstname.lastname@example.org at the time of your order.
Feel free to contact us with any other questions regarding shipping.