Terms & Conditions
BOOK 1. GENERAL CONDITIONS
Lords and ladies, boys and girls, fellow intergalactic beings, we warmly welcome you all on our Website, hereinafter referred as www.deionescu.com, truthfully owned and lawfully handled by De IONESCU, the trading name of SC ORGANIC CLOTHING SRL, a company registered in Transylvania, Romania, with registered address at Tabără 1A, Bistrița, Bistrița-Năsăud, with the registered number at the Trade Register: J6/1276/2018 and the follow unique registration code: RO40093300.
We vouch for the necessity of you – fine gentleman or classy lady – going through these Terms & Conditions (the ”T&Cs”) for browsing, visiting, registering or purchashing the displayed state-of-art products from our Website involves your implicit and without restraints agreement of the current T&Cs, with all consequences arisen from these.
We must also draw your attention on the fact that we conferred ourselves the exclusive privilege to change, exchange and interchange, to shift and switch and swap, and also to update, alter, transform, turn, amend, convert, adjust, replace, edit, substitute, move, modify and metamorphose at any moment in time – or in any of the 11th dimensions of the String Theory – the joyous poetry and content, structure or availability of www.deionescu.com, including its T&Cs without any prior notice, agreement or notification to any of its users or third-parties. Thus we kindly and good heartedly advise you to check these pages often.
BOOK 2. DEFINITIONS
The following terms stand for:
Website / Web page / Site: refers to www.deionescu.com and all its others subdomains.
Site user: anyone that browses on the Website.
Buyer / Client: An individual or a legal entity that places an Order through the Website.
Seller / We / Us: De IONESCU
Order: An electronic document – acting like a contract – that confirms the stylishness of the Buyer and the faithfulness of the Seller. Meaning that through this document the Seller agrees to deliver the Products / Goods to the Buyer / Client, which, in return, agrees to receive these Products / Goods from Us and pays for them the amount specified in the Order.
Products / Good: Any product, document or service listed in the Order – and purchased through the Website – to be supplied by the Seller to the Buyer.
Intellectual Property Rights: All this poetry, folks – meaning the content of all Website pages (texts, images, multimedia, graphics, logos, designs, and so on…) –, and all intangible rights such as know-how, copyrights and rights such as database rights, model rights, patents, trademarks and registration of domain names belongs to the Website and are the exclusive property of De IONESCU. Downloading, copying or using this information without the prior written agreement from Us is not stylish at all and is punishable according to the national, international and, indeed, karmic law.
BOOK 3. SELLER’S OBLIGATIONS & RESPONSABILITIES
The Seller is committed to provide the most complete, relevant and authentic descriptions of its products, and also to deliver the Goods in such a way that it shall meet all the requirements and specifications expressed in the Order.
If the Seller confirms the Order, it implies full acceptance of the terms of the Order, which will be received by the Buyer electronically (via e-mail).
The Seller is obliged to send goods and services in the system of door-to-door delivery to the Purchaser, unless a written agreement between the Seller and the Buyer is agreed.
The Seller will ensure proper packaging of goods and services and ensure transmission of documents.
The vendor can no longer be held accountable for the risks and responsibilities associated with the Goods sold when giving them to the internal courier company or the Seller with whom the Buyer collaborates.
The Seller cannot be hold responsible for damages of any kind that any Buyer or third party may suffer as a result of the fulfillment by the Seller of any of its obligations under the Order and for damage, in particular for loss products, arising from use of the Goods after delivery. The seller will be liable if the sub-contractors and/or its partners involved in the execution of any Order does not fulfil any of its contractual obligations.
The Seller does not assume responsibility for the product descriptions on this site. The images displayed on Site are by way of example and the delivered products may differ from the images and descriptions displayed on this website in any way due to changing characteristics. Hemp fabric is imperfect by nature but that is exactly why we love it. Every product we create is in and out of itself unique and there are no two products alike in the stock.
The Seller reserves the right to supplement and amend any information on the Site without notice.
The Seller does not guarantee stock availability of the products displayed.
Where prices or other products details were wrong displayed, including because they were incorrectly entered into the database, the Seller shall allocate the right to cancel delivery of the product and to notify the customer in the shortest time about the error occurred if the delivery was not made yet.
The Seller is not liable for the damage caused by a malfunction of the Site and to those resulting from the impossibility to access certain links on the Website.
The maximum amount of the Seller’s financial obligations to any customer in case of failure or improper delivery is the financial amount received by the Seller from the Client.
BOOK 4. BUYER’S OBLIGATIONS
By launching an electronic Order on the Website, the Buyer agrees with the form of communication (e-mail) though which the Seller conducts its operations.
Furthermore, if the Seller confirms the Order, this implies full acceptance of the T&Cs and the terms of the Order.
BOOK 5. BILLING, PAYMENTS, PRICES
The price, the payment method and the payment terms are specified in the Order. Some of the Product’s listed on the Website will not be available in certain periods of time. The prices might also suffer changes according to the moment when you place the order.
The prices will be displayed in RON, EUR, USD, AUD and GBP, and will include VAT. The final price will include: the Product’s price and the shipping costs, that may vary depending on the location of the Client.
The Seller shall provide the Buyer with an invoice for the Goods delivered and the Buyer is obliged to provide all the necessary information for the invoice, according to the law.
Any offers, discounts and promotions only apply to the price of the product, excluding the delivery rate of the courier company or other fees that may apply to the final product sold by the Seller, if included in the price displayed on the site.
The Seller may modify the approach, policy and content offers, discounts and promotions without prior notice.
For a correct communication related the invoice of the Order, the Buyer’s obligations are to update whenever appropriate the account data and the documents related to each Order or existing account.
By submitting the Order, the Buyer agrees to receive invoices electronically via e-mail to the address specified in the e-mail account.
When placing your online order on the Website, you must accept the current T&Cs that shall enter into force at that time. The Order is considered valid starting the moment you filled in your details on the dedicated page and placed the order.
De IONESCU reserves the right to refuse an order, without providing any explanations.
BOOK 6. SHIPPING
We ship worldwide via our partners: FAN COURIER for domestic Orders, DHL INTERNATIONAL for express international Orders, DPD for standard international Orders and Romanian Post.
It will take within 1 – 14 working days from order confirmation (valid for payment order), depending on the specified location and the method of shipping selected. On holidays and sales, the delivery time can be extended.
Orders equal or above €500, benefit from FREE SHIPPING worldwide.
If the package cannot be delivered (the recipient does not respond, your specified address is wrong etc.), you will be contacted by the courier two times. If they cannot contact the recipient, the courier’s parcels remain in the area three days and after that they will be returning to Sender.
We are not responsible for shipment delay, loss, destruction, damage, non-delivery or delivery of a wrong shipment or parts that are generated when the following situations/circumstances occur beyond our control, but not limited to:
- Roadblocks (falling trees, rocks, collisions in the chain), subsidence of land near the road;
- Fall of bridges, mountain tunnels block, unauthorized strikes, regional spontaneous riots, bad weather;
- Natural causes: earthquakes, disasters, storms, tornadoes, natural fires, floods, rivers spill etc.
- Human causes: the state of war, state of siege, forced nationalization (transition to state ownership), revolutions, popular uprisings etc.
- Breach of orders to suppliers and others.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
All domestic Orders are available at no cost, while the international shipping costs vary based on weight and destination. Please note that for international deliveries, outside of Romania, the price might include taxes, such as custom fees that fall under the responsibility of the Client.
BOOK 7. TRANSFER OF OWNERSHIP
The property right of each and every Product delivered stays with DE IONESCU up until the moment we receive in our accounts the value of the products. The Ownership thus, shall be transferred upon payment, after the Buyer pays via Credit / Debit Card. In case of delivery by courier, the Buyer is not authorized by the Seller to open the packages before signing for delivery. This can only be done after signing for delivery and paying its equivalent value.
BOOK 8. RETURN POLICY
According to your legal Consumer Contracts Regulations 2013 (CCR), if the you are not satisfied with the product you ordered, you can return it for a refund or exchange it for the price paid at the time of purchase. We gladly accept returns within 15 working days of the receipt.
Firstly, returned products must be accompanied by the Return Form with complete information as requested. For more details, please check our Return Policy.
Secondly, the goods must be returned in the original packaging with the invoice attached. Returned products must be new, without any sign of use, without any faults occurred as a result of wear / tear / damage. Should we detect wear marks, as a result of using the product for more than just a simple try on, this will not be accepted for return and send them back to the customer. We accept returns only for products which are not damaged, looking exactly as they were sent to you, with all the original labels on and all the others accessories included in the parcel.
We do not accept returns or exchange of tailored-made items.
Products acquired with discounts cannot be changed, returned or replaced with other products.
Each item purchased can be exchanged once.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Reimbursements will be made according to the initial currency used to pay the value of the products ordered.
You must cover the cost of the return shipment, as our free online returns process does not apply to orders cancelled under the CCR, unless they are the result of a manufacturer or shipping error.
You are responsible for your item until we receive it, so we recommend that you use a trusted recorded delivery service. This is why we ask our customers to use the same operators that we shipped with.
Exchanged items will only be dispatched once returned goods have undergone quality checks. Exchanges are subject to product availability at the time of return.
We will offer a refund on an unworn and undamaged item within 10 business days of return.
We reserve the right to refuse the product/s for return if all the above conditions aren’t met. Please note that we accept returns only from the country to which we shipped the order. The products ordered during sales or promotion periods will not be accepted for return.
BOOK 9. PAYMENT METHODS
For your convenience, DE IONESCU accepts the following payment methods:
- Cash on delivery (only for domestic orders)
- Credit Card: Visa, Visa Electron, MasterCard, Maestro (secured by NETOPIA mobilPay)
We believe in privacy.
De IONESCU will not share your personal data with anyone.
What you see below is just what our lawyer asked us to write:
All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this Site means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data on this Site. By registering to use the Site you agree to this Use.
All the information on our clients is saved and processed exclusively by DE IONESCU, according to the personal data protection laws. These personal data are collected, saved and used for the sole purpose of processing your order and for internal marketing analysis. Should you refuse to fill in these information, we will not be able to process the order and deliver the Product/s to you.
In the event of you having provided us with incorrect data, please notify us as soon as possible. In the event you should prefer that your personal data not to be available for internal analysis either, please notify us via email: email@example.com. Please note that this request will not apply to the information strictly necessary for processing your order.
The purpose of data collection is to inform users/buyers on their account status on the Website to inform users/customers on the progress and status of orders, evaluating products and services, business, promote products and services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behavior.
By filling in your information in the form of account creation and/or Command you declare unconditional acceptance of your data statement to be included in the database of De IONESCU and you agree expressly and unequivocally that all such personal data to be stored, used and processed unlimited and/or temporarily by De IONESCU.
By reading these Terms and Conditions you acknowledge that you are guaranteed the rights provided by law, namely the right to information, access to data, the right of intervention, the right to object, the right not to be subjected to an individual decision. Also, you have the right to object to the processing of your personal data and to request their total or partial deletion. Based on a written, dated and signed request sent to De IONESCU’s address: firstname.lastname@example.org, you can exercise freely the following rights:
- Once a year, to confirm that your personal data are processed or not;
- To intervene on the data transmitted;
- To oppose to data processing for legitimate reasons relating to their particular situation;
- Request deletion of data, unless required by law.
The Website can notify users/customers on current offers by weekly newsletter and may send postcards or other special messages. Our Website does not promote spam. Any user/client that has explicitly provided his email address on the Website can choose to delete it from our database.
The information you provide will be used for the purpose they were initially provided: to administer, support and evaluate our services and to prevent breaches of security, the law or our contract terms.
We endeavor to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in willful default.
Your personal information may be provided by the Prosecutor’s Office, Police, courts and other authorities of the state, under and within the law and as a result of requests expressly stated.
According to the Law no. 677/2001 regarding personal data protection, DE IONESCU is obliged to manage the customers’ personal data in perfect safety and only for the hereby declared purposes.
BOOK 11. FORCE MAJEURE
Neither party shall be liable for failure to perform its contractual obligations if such failure was due to a force majeure event. Force Majeure is unforeseeable, beyond the parties and cannot be avoided.
BOOK 12. SPECIAL TERMS / THE END
We are aiming to ensure that the colors displayed in our online shop are the actual colors of the final product. However, these might be influenced by your personal computer monitor and the range of shades available, so there might be a discrepancy between the digital and the palpable, tangible, de facto version of your order.
Discounts are not transferable and cannot be exchanged for cash, they are valid only in their personal user account.
Discounts cannot be cumulated with other discounts and promotions.
Orders for bespoke goods cannot be cancelled or changed [once work has started on them].
For bespoke goods, we are not responsible for customer generated mistakes, errors or defects, including spelling, typographical or grammar errors. To prevent these errors from happening, please review your order carefully before submitting.
Having its headquarter in Romania, De IONESCU subject to the Romanian law and thus the Client, by agreeing with the above T&Cs complies accordingly and willingly to the Romanian legislation.
Last Update: 6th January 2020